Archive for the ‘Inside oDesk’ Category


This morning we announced some exciting news. oDesk has raised $15 million in a round of financing led by DAG Ventures. Our existing investors - Benchmark Capital, Globespan Capital Partners and Sigma Partners- also participated in the round. dag_logo

We’re excited to welcome DAG Ventures into the oDesk family and we’re delighted that our existing investors were eager to invest again.

oDesk is growing faster than we ever have before as more and more companies use our service to build and manage global teams.  

In addition to bringing the team in Menlo Park together for a fantastic buffet of celebratory Costco pizza, ribs, and cheesecake, having the extra cash gives us more flexibility to move even faster toward our vision of changing the way the world works.  Plus, DAG has been a pleasure to work with.

Read the press release here.

January 30th, 2008 by Josh

So, as you may know, oDesk offers 100 free online certification tests available to users to prove their skills.

Rewind 1 year ago:

-Many users complained about the quality of the test content.
-We didn’t have the bandwidth to review and improve all of the content ourselves.

So, after a number of users had brought the quality to our attention, we launched two new feedback mechanisms.

First, any user could Report an Issue with a specific question.
Second, any user could provide a Content Feedback Score at the completion of the test.

Now, let’s look at today.

Over the course of 1 year, over 2,500 issues have been reported to improve the test content. Together with our testing vendor, ExpertRating, we have used these issues reported by our users to dramatically improve the test content. These improvements are reflected in the content feedback scores from our users; they have gone up 33% from around a 3.0 (out of 5.0) to over 4.0.

Online Certification - Content Quality Feedback

This confirms our beliefs that communities are critically important to shaping the product and offering. While it was initially painful to hear the complaints of our users, it forced us to build a solution that allowed the community to get involved. And it has paid off.

The job going forward for oDesk, and for all Web 2.0 companies, is to continue to build in more ways for the community to contribute.

January 15th, 2008 by Michelle

Thank you to everyone who attended our first Outsourcing Roundtable on January 9th! We had an interesting discussion about how to get started on outsourcing projects and the differences between “outsourcing� and “remote management� while munching on some pizza.

gary.JPGOne of the points made by our CEO, Gary Swart, is that while outsourcing typically refers to throwing an entire project over the wall to another company, remote management refers to maintaining control of a project while working with remote providers. The latter option is more appealing to companies who want to stay involved in all aspects of their operations, but who want to look for talent outside of their local community.

The focus of our conversation centered around staff augmentation/remote management for start-up companies. Several attendees were interested in growing their teams and discussed the difficulty of finding qualified local programmers. Never having outsourced anything before, they were eager to learn how to work with remote team members.

Bin Xu, our VP of Engineering, who, along with Odysseas Tsatalos, our CTO (and co-founder), bin.JPGmanages a team of about 30 remote providers. One of the keys to working with a team that is both remote and local, Bin explained, is to manage everyone – whether they are working in Menlo Park or the Ukraine – the same way. He asks that his team members check in regularly and has meetings with the team leaders on a regular basis (Bin and Odysseas use Skype to conference in as many people as they can). 

carey.JPGOne of our current oDesk Buyers, Carey Cook, who runs the site Vocabulary.com, added that one of the keys to successfully managing remote providers is to be as specific as possible when explaining the project’s requirements. He communicates regularly with his providers to ensure that the specifications he is looking for are understood. He underscored one of the things we’ve emphasized in the past: communication is critical, whether you’re working remotely or not. Regularly checking in and discussing the project’s progress can help clear up any small problems before they get bigger.

We’re looking forward to planning our next Roundtable. Let us know if you have any suggestions for upcoming topics!

December 20th, 2007 by Michelle

We’re excited to announce the launch of the oDesk Store!

We’re featuring three awesome designs to celebrate oDesk love:

making-geeks.jpg super-geeks.jpg saving-the-world.jpg

The store is still in beta, but you can browse through the designs and make purchases today. All of the purchases are handled by Printmojo, who will process and arrange all of the shipping through their secure site.

Now, you’re probably thinking, “Wow, those are some pretty cool T-shirts. I wish I was a savvy graphic designer and could come up with something like that for my company.”

We’ll let you in on a little secret. Our marketing department didn’t design all of those T-shirts — we outsourced it! We posted a job on oDesk and browsed through provider profiles (particularly those who specialize in graphic design). We found Ivan A., hired him, gave him an idea of what we were looking for, and then let him get creative. Ivan also designed the look and feel of our oDesk Store (he used a customizable PHP script from Printmojo).

So even if you don’t have an ecommerce or design background, you can still put together a pretty cool T-shirt store :)

December 14th, 2007 by Michelle

We’re already excited for the new year!

We’ll be hosting the first meeting of the Silicon Valley Outsourcing Group on January 9th at 6:30 p.m.

Join us for this Outsourcing Roundtable and share your outsourcing experiences. We’re looking to gather IT professionals and business leaders in the area to discuss the benefits, challenges and best practices of outsourcing.

Never outsourced anything in your life but you just finished Tim Ferris’ Four Hour Work Week and you’re curious about the buzz? You’re welcome to attend, too!

RSVP on our Meetup.com group or check out our event on Facebook. We’ll be serving food and drinks, so come by and learn a little about how outsourcing can improve your company’s performance.

Hope to see you there!

Check out
The Silicon Valley Outsource Group!

When people think of outsourcing, they often think of India. Or Russia. Perhaps the Philippines, or Bolivia.

When oDesk was founded, the idea was to connect small- to medium-sized businesses around the world with providers worldwide who could provide IT services at competitive rates. All around our site are images of globes and mentions of the words “global,” “international,” “worldwide.” Certainly a great number of our providers are international.

So it came as a surprise when we looked at recent data and discovered that U.S.- and Canadian-based providers are the fastest growing group on oDesk (when these two countries are added together).

How did we measure this?

us-canada.gif

We looked at the number of providers working over a set time period grouped by country. When we last looked at this data, the U.S. held spot number two in terms of the number of timesheets submitted by providers. Add the U.S. and Canada together, and bam, you’ve passed India.

What’s interesting, though, is then to look at the number of hours providers worked each day. Our providers in Asia continue to log in over 50% of the total hours logged each day, while U.S.-based providers log a lower percentage. What this suggests is that while providers in the U.S. are quickly joining our network, they are likely supplementing their incomes with jobs from oDesk (and thus not working a full workday on our site), while providers in Asia, including India, are more likely to be working full-time for oDesk projects.

Still, as U.S.- and Canadian-based providers continue to accrue feedback and work history on oDesk, I wonder whether they will slowly begin to switch to becoming full-time freelancers and we’ll thus see a growth in the number of hours logged by North American providers. We’ve already got some full-time North American-based freelancers on our site — take Keith S., for instance — who’ve left typical jobs and have never looked back.

What do you think? Do you see U.S. as the next outsourcing hub?

October 23rd, 2007 by Michelle
Welcome to our monthly newsletter! This is where we share new features, our perspective on outsourcing, homeshoring and offshoring topics, star providers, success stories and interesting discussions.

This month:


State of the oConomy
Providers 25,624
Jobs
(currently open)
1,888
Earnings
(last 90 days)
$3,677,699
Rates by Feedback
$16.43
$16.17
$14.8

Round of Applause

Kudos to all of the providers who got their first oDesk job in September! The oDesk community has continued to grow steadily and more providers are finding great jobs.

327 providers from 33 countries, including Argentina, Egypt, Australia, Jamaica, Japan and Turkey started working for the first time in the oDesk network this August. These 327 providers have already racked up 9,353 oDesk hours and over $125,716 in just one month!

A special round of applause to the top new providers by total earnings:

Dhruvraj Z., Prodan A., Michelle A., Vladimir G., Eugene M., Vinod S., Dedy P., Banibrata B., Michael T., Anthony R.

Want to see your name listed here next month? Apply to job openings.


An oDesk Perspective

Effective Interviews

Though the newest member of your team may not be walking in the door tomorrow, hiring a freelancer to become part of your business is often like hiring another on-site employee. oDesk’s multiple tools, including enhanced provider search, skill tests and feedback rating system can help you find quality candidates, but the interviews you have with the providers will ultimately allow you to make your final decision.

To help you streamline your interviews, we’ve compiled a few points to guide you through this important process.

Ask detailed questions to verify skills

  • You already have the provider’s resume and work history at hand through their oDesk profile, so dig deeper by asking detailed questions to verify if the provider has the skills and experience you are looking for. For example, if you are looking for someone to design an ecommerce website, ask about which gateways they’ve worked with in the past.
  • As you discuss the provider’s work history and your own assignment, evaluate whether the answers sound reasonable to you. Is this person familiar with the technical terms you are using?

Inquire about Samples of Previous Work

  • Carefully review these samples and ask specific questions about how the provider went about performing the job. For instance, if the provider designed a website for another client, ask how he or she divided up the tasks. How long did each phase take?

Asking for an Estimate

  • Once you are ready to ask for an estimate, ask the provider if he or she thinks the assignment requirements are complete and clear.
  • Determine whether the provider has the right tools for the job (including hardware and software).
  • Discuss how many hours the provider will likely spend on the project each day. Take into account the number of hours that will be needed for testing, and most importantly, make sure the estimate sounds realistic.
  • Think about how you will communicate with the provider. Will you check in every day with an email? Will this work for both of you? Agree to a clear and consistent communications strategy.
  • Before embarking on a large project, ask the provider to do a small test project first.

Many Buyers have successfully found long-term outsourcing solutions with providers from oDesk. By carefully selecting and interviewing the right provider for the job, you’ll be able to take care of all of your outsourcing needs.

For more tips on how to interview providers for your outsourcing needs, visit the oDesk website.


Success Stories

Provider Interviews

From writing technical reports and translating materials for the U.S. Navy to editing technical manuals for Booz-Allen Hamilton, Kristin G.’s work experiences are rich and varied. She scored in the 99th percentile for the English Test in Sentence Structure and in the 98th Percentile for Technical Writing Skills Certification.

How did you start your career as a freelancer?

After serving in the Navy for 6 years, my family and I moved for a change of lifestyle, and I decided to try freelancing back in 2004.

How have you found oDesk’s Team system?

I like oDesk Team because it makes it easier for me to keep an exact record of my hours. I prefer an hourly rate over a project rate because not all jobs take as long as some job providers think. Quality of work is always more important, I think, than speed of work.

Read the interview with Kristin G. on the oDesk website.


Provider Spotlight

Get to know these highly rated oDesk providers:

Vicky G.XHTML, CSSTotal oDesk Hours: 241Feedback: 4.7Comments: Great Web 2.0 Designer. Would definitely hire her again.
Peter S. MS Excel, Web DeveloperTotal oDesk Hours: 31Feedback: 4.5Comments: Peter did an excellent job working on this project. He was insightful with suggestions on improvements and delivered work on time as requested. He was a very good communicator and kept us posted on status and potential issues. We look forward to continuing to work with Peter.
Vladimir S.AJAX, ASP.Net/C# DeveloperTotal oDesk Hours: 966Feedback: 5Comments: Vladimir is an excellent addition to any team. Would hire again.
Valerie M.Web and Graphic DesignerTotal oDesk Hours: 128Feedback: 5Comments: Five Stars for Valerie! The results were based on Valerie’s ability to understand my needs and supply a draft without countless direction… Valerie was right on top of the changes that I put forward in text and design.

Features Launched

Refer A Friend to oDesk — Make money when your friends sign up on oDesk! Earn $50 when referred Providers earn $1,000 or referred Buyers spend $1,000 through oDesk. Post the banners and links we provide on your blog, website, forums or emails and start earning some cash. Many of our current users are already reaping the rewards of referring their friends and colleagues to oDesk. Join them by learning more about oDesk’s referral program.

Weekly Limits Can Be Increased Immediately — When the Provider and the Buyer have reached a comfortable working relationship and agree to increase your weekly limit, the Buyer can now make that change immediately! Decreases in weekly limits will still post the following week. Read more about weekly limits on our website.

Upfront Payments — Providers can now request a percentage of your bid price on Fixed Price jobs. Before asking for an upfront payment, we recommend you read through a few tips on how (and when) to go about this process.

Print Individual Invoices — Print official invoices for each transaction. Access PDFs by going to your Account Activity tab and following the links on the Ref ID column for each of your Hourly and Fixed Price transactions. See your invoices at my.odesk.com.

Billing Choice Options — Starting later this week, Buyers will have the option of setting up primary and back-up payment methods within the oDesk console. Set up a back-up payment method (such as another credit card) to avoid service delays should your primary payment method fail or expire.


Discussion of the Month

Our new job search functionality now allows you to filter jobs by Buyer Facts. We are working on creating a more extensive Buyer profile and want your input. What would you like to see in the Buyer profile? Join the oDesk discussion on the forums.

oDesk Tool Spotlight: oDesk Share

Remember the old saying “a picture is worth a thousand words?” Use oDesk Share to share your desktop with your remote team members. Our screen-sharing application is particularly useful for training, weekly meetings, demos and QA sessions, but we’re sure you’ll find many ways to benefit from it. Download it for free from our website and start making use of it today.

October 16th, 2007 by Michelle

Every once in a while we hit a milestone at oDesk that makes everyone in the office stop and say “wow”. This morning we noticed that the 25,000th provider was going to join the network. We watched as the numbers approached this important milestone…

We eagerly awaited this milestone!

And here she is, our 25,000th provider:

Samantha K., welcome to oDesk!

Samantha and our extensive network of providers will find a variety of cool and interesting jobs on oDesk. Just browsing through the job posts Buyers have put up in the last few days, I found a job listing for a music video, one to write courses for airplane pilots and one calling for PHP/MySQL/HTML experts to create a graphics design website for a banner and magnet company. It’s neat to see all of the creative ways people are using our site.

To give you a sense of our growth, approximately 80 providers join our network each day. Our base of affiliate firms is also growing: currently, about 1,500 providers in our network are part of affiliate firms. In the last 90 days, oDesk providers have made nearly $3.6 million.

But we’re really not just about the numbers. People working in the U.S. and abroad have found job opportunities they would have likely not found locally and Buyers have seen great results. Here are some of the feedback comments Buyers posted on our site today:

Shibu B. (of the Affiliate Firm Cabot Solutions) did a great job on this project and produced all deliverables on time. We’ll definitely work with him again in the near future.”

Kostya is an excellent PHP developer and I would be happy to hire him again.”

So good luck job hunting, Samantha (and providers 25,001, 25,002…etc)!

February 20th, 2007 by Brian

Anyone who has ever tried to name a company knows how difficult it can be to find a name and a matching available URL, let alone one that you and your business partner like.

I got a kick out of this IM thread between oDesk co-founders Odysseas Tsatalos and Stratis Karamanlakis that chronicles the selection of “oDesk.com�.

(August 31, 2002)

OT - …how about nodesk.com? [Ed. note - Odysseas had worked with an outsourcing firm called “nostaff” while with a previous company.]

SK - sure, that sounds like a positive name for a company

OT - I bet people have taken the odesk.com …sh*t its still available

SK - odesk is no good, look for idesk or edesk..

OT - You won’t believe but almost every other letter is taken for *desk unless if you prefer fdesk.com :-)

SK - I still don’t like it..

OT - you would have liked it if it were sdesk

SK - har har..

OT - We can stick a globe instead of the O you know

SK - .

OT - Or we can make it 0desk (zerodesk.)

SK - stop it

OT - I am taking it and when you find a better one we change it….

And we didn’t even need to pay $7.5 million for our URL.

February 13th, 2007 by Brian

Hi oDeskians - Brian Goler here. In case you didn’t catch Robert Scoble’s profile of oDesk on the ScobleShow, I want to quickly introduce myself to let you know that I’ve joined Team oDesk as VP of Marketing.

I’ve been a huge fan of oDesk since last Fall when my last company hired a sensational java engineer to develop and manage our application. If you’re an oDesk buyer and your experience has been anything like mine, you know the joy of posting a job one night and having a great provider working with you a couple days later. In our case, we interviewed eight candidates, invited three of them to complete a small test project, and hired one java rockstar (a Dutchman living in China) that has been managing the application for several months now. oDesk tools make it possible for the trans-global relationship to be more productive than we ever could have imagined.

We’ve got a lot of exciting stuff in the works that will bring even more great job opportunities and talented providers into the network. Stay tuned.