Some initial impressions as a new buyer
grahamredford 6 posts
Hi everyone 
I've been on ODesk for about a month, initially as a buyer, as I develop some ideas for a new publishing business. I thought it might be useful to share some experience - not just as a buyer from these last few weeks, but also from the other end of the process, working as a freelance writer both in the last five years and back in the 1980s (yes, I am that old). These comments relate primarily to writing/editing/design work, although the principles are probably applicable to other skills. I have to say, first of all, that I am finding my experience as a seller - even if in the old fashioned way without ODesk - very useful when the "tables are turned"
To be fair this is my first time using such a site, but I hope these comments are useful.
So far, I have posted two jobs, in both cases seeking multiple providers for trials, one for writing, one for design. I have created 14 actual assignments, 8 of which have ended, 6 still active. Providers have come from all over - Philippines, India, the US, Israel...about 20 candidates for each job. Generally speaking, my experience to date has been excellent.
So what have I learned ? This is probably stating the glaringly obvious but that is no reason not to do so...
1. There are some good people out there !
I have had some very interesting articles and ideas and input, from responsive, bright, interesting folks !
2. Good cover letters make all the difference - a letter that shows the provider has read the job/brief and reflects some of that back to me in an imaginative way will get a response ! Be specific, and respond with IDEAS - show how you can add value, in other words. You need to find a way to differentiate yourself from other candidates, to make the buyer sit up and say, "hmm, that person sounds interesting..." Applying with care to 5 jobs with good letters is probably going to be more effective than sending standard responses to 20.
3. Check, check and double check your spelling and grammar - applying for a writing job with a profile or letter that includes errors is not going to be effective !
4. Buyers - good briefs help providers. Take time to explain the background to your job, and what you need. The context helps providers give you a better product, certainly on writing work. I have seen some jobs posted with 1-2 line descriptions, which are virtually impossible to apply for as they are too vague.
One thing I also see - and I have a lot of sympathy with this, having been in this situation myself in the past - is people looking for their first job. It's Catch 22 - how do you get a job without a track record on ODesk ? You can't get a job without experience, you can't get experience without a job...awkward ! There are perhaps several ways :
* explain your experience off ODesk - use the resume feature, list all your other experience, even if it is not directly related to the work you are applying for - sensible buyers will understand this
* where possible, provide samples/portfolios from that off ODesk experience (and as with a CV for a "normal job", any claims must be verifiable)
* selectively, take low paid or even unpaid work for experience - I repeat, selectively...don't undervalue yourself !
* find ways to demonstrate your skills elsewhere - e.g., in context of writing, on sites offering "citizen journalism" like Associated Content
Meanwhile, ideas for Odesk:
1. Can there be some way to react to a candidate in some other way than just 'interview' - a way to say "I like your letter/skills, they are not suitable for this job, but let's stay in touch for other things".... ????
2. Can there be a mechanism for providers to offer "references" for non Odesk work they have done in the past - e.g. contact details for a former employer ? One could do so for a "normal job", why not for ODesk ?
3. Mentors - I suspect there are other buyers out there, like me, who have been on the other end of the process as providers themselves, for the various different skill sets. And experienced providers, too. Could ODesk find a systematic way to use such people, if they are willing, to act as mentors for new providers, e.g. by offering regular articles for the forum or in some other way ?
Or, equally, experienced buyers as "mentors" for new buyers ? I would certainly welcome that !
Anyways, that's probably enough for now...comments/views/criticism welcome 
Best to you all, and keep up the good work, ODesk 
Graham
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yang 78 posts - United States - Joined Dec 17 2007
Thanks for the post. It is indeed very insightful and should prove helpful to both oDesk buyers and providers, especially those who are trying to get started. The key point I would like to reiterate (and I can not emphasize this enough) - please do put some thought into job openings and/or applications. Finding the right providers requires due diligence and it starts with a thoughtful and thorough job opening. Conversely, landing a job takes work also, especially your first. This is true both in the "real world" and on oDesk. Your likelihood of getting an interview is much better with 5 well thought out (and spell checked) applications tailored to the specific job opening than 20 boiler-plate cover letters that say "hire me, I do good work".
As for the suggestions for oDesk, please do keep them coming. We really appreciate feedback from users and we take them very seriously. In response to the 3 in the post:
Again, thanks for taking the time to share your thoughts and suggestions with us and the oDesk community. Keep the insights and feedbacks coming!
Yang
oDesk
grahamredford 6 posts
Dear Yang
Appreciate that, I hope it is of use !
On the ideas :
1. Good to hear revised rejection mechanism is under development ! (as a side issue, can we maybe try to find a nicer word than "reject" ? it does seem a little, well, harsh. Not sure what to replace it with though - decline ?)
2. References - yes, I understand once someone has a history on ODesk. But my point was mainly about references from people who are brand new on the site - they may have 5, 10, 15 years experience in the "real world" but currently there is no way to do the due diligence on that by contacting a former client/employer. So you have the classic catch 22 - can't get a job without a history, can't get a history without a job. Surely ODesk can find a way round this ? One would not want to put referees contact details on the site, but perhaps providers could have a button saying "ask me for references" and then they put buyer in touch with the referee (who, of course, had previously agreed with the provider that they would answer such queries).
3. Mentors - good to hear something is "in the works", look forward to hearing more
Best
Graham
doreenmartel
3. Mentors - good to hear something is "in the works", look forward to hearing more
Best
Graham
Graham I hope you're finding your experience on oDesk going well I have been reading your posts the last couple of days and want to say 'kudos' for providing insight from the buyers perspective. I am both a buyer and provider and I have enjoyed my experience here a great deal.
I wanted to comment about your 'references' portion here because like you I felt that there had to be some way to bring my 'non virtual' life to oDesk with me and make sure that I had something to offer my buyers.
It's not possible to see it here because I have the profile marked as 'private' but when I first signed up to oDesk last fall, I opened a 'LinkedIn' account and requested references from other people to fill in the 'blanks'. I then linked this into my profile (my freelance profile) for people to see what I'd done as far as references. Honestly I never really finished filling it out because I started working sooner than I anticipated and found that I didn't need it.
If people take the time to explore some of the tools that are out there, we have many options to utilize our 'offline' experience when posting for 'online' positions!
Doreen
grahamredford 6 posts
Dear Doreen
Ah yes that would work
good ploy !
Regards
Graham
yang 78 posts - United States - Joined Dec 17 2007
Maybe we could offer the option for new providers to have some or all of their credentials verified by some third party and clearly display the "verified credential" icon in the provider profile?
We've considered partnering with verification vendors to do just that. However the cost of such a service could be prohibitive. As you know, oDesk accounts are free so we don't make any money until a provider starts working. Therefore we probably will not be able to foot the bill for providers who want to have their offline credentials/references verified. Alternatively, if we pass the cost to providers, then some providers will be priced out of these services, which is not cheap, especially in certain parts of the world.
There is no arguing that offline references, especially verified ones could be helpful for new providers to establish their online credibility. However, let's not ignore the fact that providers like Doreen, and literally hundreds of others every week, still manage to land their first jobs and start work on oDesk. All it takes is a little patience and A LOT of thoughtfulness in your application! As Graham pointed out, if you clearly articulate to the buyer how you can provide value specifically to his job opening, then buyers will want to talk to you!
Yang
oDesk
doreenmartel
Maybe we could offer the option for new providers to have some or all of their credentials verified by some third party and clearly display the "verified credential" icon in the provider profile?
We've considered partnering with verification vendors to do just that. However the cost of such a service could be prohibitive. As you know, oDesk accounts are free so we don't make any money until a provider starts working. Therefore we probably will not be able to foot the bill for providers who want to have their offline credentials/references verified. Alternatively, if we pass the cost to providers, then some providers will be priced out of these services, which is not cheap, especially in certain parts of the world.
There is no arguing that offline references, especially verified ones could be helpful for new providers to establish their online credibility. However, let's not ignore the fact that providers like Doreen, and literally hundreds of others every week, still manage to land their first jobs and start work on oDesk. All it takes is a little patience and A LOT of thoughtfulness in your application! As Graham pointed out, if you clearly articulate to the buyer how you can provide value specifically to his job opening, then buyers will want to talk to you!
Yang
oDesk
Yang, LinkedIn offers this service free (at one level) while they do offer a paid service the account I have (and have references in) is a free account.
Doreen