oDesk Ticket Response

Hi - I received the response and it said that the invoicing issue would resolve itself monday gone.

There is still a problem - please could someone review the outstanding ticket and resolve the issue.

If you replied to the help ticket with your additional question (I'm guess that's what you mean by outstanding ticket), they'll respond directly to that without my assistance. If you haven't submitted that new response in the ticket system yet, please do so. I'll forward this to support to be sure someone is on the look-out for it.

I have the response - thanks.

However - no luck! The give bonus feature simply does not work. It just reloads the oDesk page in my browser. I use IE 7.

As a follow on comment - this process has been troublesome.

When I changed the Fixed job to hourly I'm sure it said the provider would be paid. This didn't happen. Next I was told it would happen according to your payment schedule (and was referred to trying to decipher that). That didn't happen either. Next I am asked to give a bonus (which it isn't! - I'm just trying to pay someone for the work they did).

So ... can you give some re-assurance to me as to what appears to be an annoying bug is on the 'to-be-fixed' list?

I apologize for the inconvenience, and I sincerely appreciate you trying to help me identify and correct the problem. I don't have access to the help ticket system, so let me try to confirm what happened.

• You hired a provider for a fixed price job.
• They completed the job, and you tried to pay them for that work while switching the job to hourly.
• Problem 1: The fixed price payment failed to go through.
• Problem 2: The hourly job won't let you submit a bonus payment to correct the payment issue.

Problem 1: I'll have someone try to confirm you submitted payment, and check conversion system for errors. I've never actually tried to do that, so I don't have any further insight on that issue.

Problem 2: I don't know any reason this shouldn't work. But I just tested it myself, and the same thing just happened to me. It asked for my password to create a secure session, then just kept returning to the assignment info page when I pressed give bonus. I tried to submit a bonus on a job that had ended - is that what you're doing? Since this is the more immediate problem (and ought to be the way around problem 1), it'll be going straight to a manager.

Yes that's pretty much it.

Problem 2) This is the same whether you go to the orginal Fixed price project in Assignments or the subsequent Hourly fixed job. The give bonus feature does not work in either.

There are people looking into this, but I forgot to ask before - do you have a verified payment method? Because you can't give a bonus without a verified payment method.

It appears my payment method needs to be verified ... I'm sure this was done some time back.

Anyway -  it is in the process now.