Buyers Beware - No oDesk support

Buyers beware. I have used many outsourcing services and have been using oDesk for about 1 month. I like the variety of suppliers and was happy with them until I used one woman. She kept saying she'd send me my project and i believed her. Then she stopped responding to me and after 3 days i closed the project because I didn't get anything from her. I guess that was my big mistake. Once closed i couldn't stop her from being paid. I entered 3 help tickets. I called and left oDesk messages (no one answers the phone at their office and the owners voicemail boxes are full). I finally figured out how to dispute her hours and did that.

Posting messages in the forum was the only way i could get a response. The forum said they'd call me but that hasn't happened. Yesterday they tried to charge my credit card for her hours but i blocked my credit card. Unfortunately, there are other providers that won't be paid because i had to take this drastic approach.

So the moral of the story is don't use oDesk. Their customer service/support is non-existent. They cannot support the service they have created. It is fine until you have a problem, then it is hopeless.

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