oDESK Refusal to stop billing after Buyer requests account to not be billed or account to be closed
Submitted Tue, May 05, 2009 at 1:30am GMT
janmoore 2 posts - United States - Joined Apr 10 2009
janmoore 2 posts - United States - Joined Apr 10 2009
Has anyone else had the problem with oDesk refusing to stop billing a Buyers credit card after Buyer requests the account to no longer be billed or the account to be closed ?
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doreenmartel
As indicated to you in a prior ticket there is no 'error' in billing.
You have continued to keep this job opened and the provider is under
the impression there is still work to be completed.
As indicated last week when you requested information there is no fixed rate job that you are paying for this is an hourly job.
Your continued insistence that you have done a fixed rate job is in error. If you log into your account you will clearly see an hourly job. If you would please follow the instructions in your message center we can help you.
Your continued insistance that we are billing you in error is simply not correct. You are being billed for hours that in fact are being logged by the provider on an hourly assignment.
This issue is also further complicated by the number of open tickets. If you'd please see your message center and let us help we are certain that this issue can be resolved satisfactorily.
Doreen - oDesk Support
janmoore 2 posts - United States - Joined Apr 10 2009
Doreen,
We have continuly asked that oDesk review the messages in the message log on oDesk for our account so that you can see for yourself that your provider and us BOTH agreed that his project was a "FIXED RATE" project for $350. Because we are NEW to oDesk and have never set up an account at oDesk before...the account was set up as an Hourly account instead of a FIXED RATE account. When we asked oDesk to reassign our account to a Fixed Rate account and to STOP billing us for amounts well in access of the agreed upon $350 by BOTH your provider and us....we were given the run around...rather than trying to help a NEW ACCOUNT fix the situation....oDesk has taken the stand that oDesk to completely correct....we are completly wrong...and oDesk is NOT about to do anything to help us. Therefore, we are asking oDesk to CLOSE our account since you do not feel it necessary to help someone who had never used your site before. We are very disappointed with our experience as a NEW user of oDesk and the attitude that oDesk has taken in handling this simple request. We are sure to pass on our disappointed experience with oDesk.
doreenmartel
Although I do not feel the need to defend anyone in an open forum especially after your concerns have been addressed multiple times via ticket please let me explain what has happened:
A) When you post a new job, there is no way to miss the fixed rate option: you can see it here: https://url.odesk.com/tin9t
Unfortunately, once you have hired for a job, we are unable to 'change' it from an hourly job to a fixed rate job.
B) We had advised you when you first expressed your concern that you should end the assignment in question. Complete directions were provided.
We have done everything possible to assist you - I am unsure what else we could have done. We also contacted the provider on your behalf at least twice.
I am sorry that you have found this process frustrating but I can assure you we are here to do whatever it takes to help you have a successful outcome.
Regards,
Doreen - oDesk Support