Cache problems?
andguly 1 post - Italy - Joined Oct 19 2009
Hi, I have problems with my oDesk. I don't know if it can help - I'm a Mac user.
I started yesterday my first oDesk work and in stand of 4 hours (2 hours the morning + 2 hours afternoon) it billed only 10 minutes.
I think it cannot collect cached data. I'm saying so because I've seen it taking a lot of screen-shots during my work (about 6 in an hour) but then those screen-shots are not in my work diary.
Now it is impossible to use my oDesk Team because it gives me a message saying "oDesk Time Tracker has detected stored cache". When I try to upload the time, it gives me another message saying "oDesk Time Tracker was enable to cache last request" and then another one saying "oDesk Time Tracker is suspended", turning the icon red.
I've been also contacted by the buyer because when he checked the teamroom it seemed like I wasn't working because my status was inactive, but that was not true.
As I already told you in my work diary the total active time listed is 00:10 and only one screenshot is showed.
I tried to restart my computer and also to uninstall and download again oDesk Team, but nothing change.
So - what do you think it's the problem and how can I fix it? Anyone with the same issue?
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pkalimuthu 474 posts - India - Joined Mar 07 2008
Have you contacted oDesk Customer Success yet? If not, please do so. Because there are many Mac users here in oDesk, that I know of, who haven't come across this issue recently. oDesk support may also escalate your issue to the technical department that may delay things. So, it's better to ask them right away.
- Pothi.
jpittenger
I'm on a mac too. My cache got 'stuck' a few times - I have to use unstable connections pretty often in my travels. The best way to force an upload for me was to log out with the app (but leave the app running for a minute in the logged out state), quit the app, reopen the app and log back in. This logging in and out was more successful than just quitting and restarting.
Give that a try, but if it doesn't work, definitely contact Customer Support. It sounds like the existing corrupted cache may need to be deleted so you can get back to work
I know it doesn't help right now, but I can assure you that a new version of the Team app is on it's way for Mac users with a much more reliable cache feature (in fact, the app is receiving a total overhaul).
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