Certified Call Center Skills Expert - Dion V. - Canada
To know more about displaying this information in your profile, read online testing instructions and FAQ.
Dion V. - Call Center/Contact Centre/Customer Service/ Dion V.
Call Center/Contact Centre/Customer Service/
$16.67/hour
London, Canada (GMT-05:00)
  
PLCC/Project Manager
Ref: http://www.odesk.com/users/~~55eca5cde802f23f

Test ID: 470929 - Call Center Skills Test Score 4.60 out of 5 SUCCESS
Taken On: 04/02/2009, 11:28
 

Test Quick Facts
Exam Time 04/02/2009, 11:28
Test Score 4.60 out of 5 Absolute score based on % of correct answers
Percentile 99% Better than 99% of test takers
Rank 38-th Score Ranked 38-th across all test takers
Duration 19 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Analytical and Logical Ability 100%
2. Computer Skills 100%
3. Email Etiquette and Skills 83%
4. Helpdesk Etiquette and Skills 100%
5. Outbound Sales Skills 80%
6. Sentence Structure 100%
7. Spellings 83%
8. Telephone Etiquette and Skills 100%


Test Statistics
# of Tests taken: 9316
# of Providers that have taken this test: 8838
# of Qualified Providers: 7873
Hourly Rate, minimum: -
Hourly Rate, average: $5.66
Hourly Rate, maximum: $30.00
% with billing assignments: 11%
Avg # of qualifications: 6.12
Avg oDesk Hours: 353
% working as independents: 5%


View all Certified Call Center Skills Experts