Certified Call Center Skills Expert - Lia Marie Montes - Philippines
To know more about displaying this information in your profile, read online testing instructions and FAQ.
Lia Marie Montes
Writer with Reliability and Experience
$6.11/hour
Paranaque, Philippines (GMT-08:00)
  
Freelance Provider/Technical Writer
Ref: http://www.odesk.com/users/~~d1442d8ca9f20deb

Test ID: 609199 - Call Center Skills Test Score 4.40 out of 5 SUCCESS
Taken On: 06/19/2009, 05:34
 

Test Quick Facts
Exam Time 06/19/2009, 05:34
Test Score 4.40 out of 5 Absolute score based on % of correct answers
Percentile 96% Better than 96% of test takers
Rank 259-th Score Ranked 259-th across all test takers
Duration 13 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Analytical and Logical Ability 50%
2. Computer Skills 100%
3. Email Etiquette and Skills 100%
4. Helpdesk Etiquette and Skills 89%
5. Outbound Sales Skills 80%
6. Sentence Structure 100%
7. Spellings 100%
8. Telephone Etiquette and Skills 86%


Test Statistics
# of Tests taken: 9356
# of Providers that have taken this test: 8867
# of Qualified Providers: 7909
Hourly Rate, minimum: -
Hourly Rate, average: $5.71
Hourly Rate, maximum: $30.00
% with billing assignments: 11%
Avg # of qualifications: 6.12
Avg oDesk Hours: 354
% working as independents: 5%


View all Certified Call Center Skills Experts