Certified Call Center Skills Expert - Jacqueline Reader - United States
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Jacqueline Reader
Writing/Technical Support/Customer Service
$8.89/hour
Tempe, United States (GMT-07:00)
  
Freelance Provider/Technical Writer
Ref: http://www.odesk.com/users/~~d46395b8bd563995

Test ID: 617331 - Call Center Skills Test Score 4.60 out of 5 SUCCESS
Taken On: 06/23/2009, 21:59
 

Test Quick Facts
Exam Time 06/23/2009, 21:59
Test Score 4.60 out of 5 Absolute score based on % of correct answers
Percentile 99% Better than 99% of test takers
Rank 38-th Score Ranked 38-th across all test takers
Duration 21 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Analytical and Logical Ability 78%
2. Computer Skills 100%
3. Email Etiquette and Skills 100%
4. Helpdesk Etiquette and Skills 100%
5. Outbound Sales Skills 100%
6. Sentence Structure 100%
7. Spellings 100%
8. Telephone Etiquette and Skills 80%


Test Statistics
# of Tests taken: 9356
# of Providers that have taken this test: 8878
# of Qualified Providers: 7909
Hourly Rate, minimum: -
Hourly Rate, average: $5.71
Hourly Rate, maximum: $30.00
% with billing assignments: 11%
Avg # of qualifications: 6.12
Avg oDesk Hours: 354
% working as independents: 5%


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