Certified Call Center Skills Expert - Dolly Cruz - Philippines
To know more about displaying this information in your profile, read online testing instructions and FAQ.
Dolly Cruz - Data Entry Expert/Customer Service Agent/Virtual Assistant Dolly Cruz
Data Entry Expert/Customer Service Agent/Virtual Assistant
$5.56/hour
Quezon City, Philippines (GMT+08:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~7635e0c8a1d203f7

Test ID: 765610 - Call Center Skills Test Score 4.10 out of 5 SUCCESS
Taken On: 09/14/2009, 04:25
 

Test Quick Facts
Exam Time 09/14/2009, 04:25
Test Score 4.10 out of 5 Absolute score based on % of correct answers
Percentile 89% Better than 89% of test takers
Rank 771-st Score Ranked 771-st across all test takers
Duration 19 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Analytical and Logical Ability 57%
2. Computer Skills 100%
3. Email Etiquette and Skills 100%
4. Helpdesk Etiquette and Skills 86%
5. Outbound Sales Skills 33%
6. Sentence Structure 100%
7. Spellings 88%
8. Telephone Etiquette and Skills 100%


Test Statistics
# of Tests taken: 9332
# of Providers that have taken this test: 8854
# of Qualified Providers: 7887
Hourly Rate, minimum: -
Hourly Rate, average: $5.69
Hourly Rate, maximum: $30.00
% with billing assignments: 11%
Avg # of qualifications: 6.12
Avg oDesk Hours: 353
% working as independents: 5%


View all Certified Call Center Skills Experts