Certified Call Center Skills Expert - Ronnel Agaylan - Philippines
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Ronnel Agaylan - Journalist/Editor/Business Analyst/Customer Service Specialist/Sales A Ronnel Agaylan
Journalist/Editor/Business Analyst/Customer Service Specialist/Sales A
$5.00/hour
Cebu City, Philippines (GMT+08:00)
  
Freelance Provider/Consultant
Ref: http://www.odesk.com/users/~~4f98292651fc6e49

Test ID: 828247 - Call Center Skills Test Score 4.10 out of 5 SUCCESS
Taken On: 10/18/2009, 18:49
 

  Test Quick Facts
Exam Time 10/18/2009, 18:49
Test Score 4.10 out of 5 Absolute score based on % of correct answers
Percentile 87% Better than 87% of test takers
Rank 1146-th Score Ranked 1146-th across all test takers
Duration 10 mins Maximum allowed duration for this test is 40 minutes


  Results by Topic
Topic Correct Answers
1. Analytical and Logical Ability 50%
2. Computer Skills 100%
3. Email Etiquette and Skills 100%
4. Helpdesk Etiquette and Skills 86%
5. Outbound Sales Skills 83%
6. Sentence Structure 67%
7. Spellings 100%
8. Telephone Etiquette and Skills 67%


Test Statistics
 
# of Tests taken: 11915
# of Providers that have taken this test: 11287
# of Qualified Providers: 10137
 
Hourly Rate, minimum: -
Hourly Rate, average: $5.58
Hourly Rate, maximum: $27.00
% with billing assignments: 11%
Avg # of qualifications: 6.15
Avg oDesk Hours: 397
% working as independents: 6%


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