Certified Call Center Skills Expert - Shannon Adkins - United States
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Shannon Adkins - Business and Customer Service Strategist, Product Manager, Alliances Shannon Adkins
Business and Customer Service Strategist, Product Manager, Alliances
$22.22/hour
oakland, United States (GMT-08:00)
  
Freelance Provider/Consultant
Ref: http://www.odesk.com/users/~~eb3b255568b7d939

Test ID: 846986 - Call Center Skills Test Score 4.25 out of 5 SUCCESS
Taken On: 10/27/2009, 20:12
 

Test Quick Facts
Exam Time 10/27/2009, 20:12
Test Score 4.25 out of 5 Absolute score based on % of correct answers
Percentile 93% Better than 93% of test takers
Rank 460-th Score Ranked 460-th across all test takers
Duration 13 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Analytical and Logical Ability 71%
2. Computer Skills 100%
3. Email Etiquette and Skills 100%
4. Helpdesk Etiquette and Skills 80%
5. Outbound Sales Skills 67%
6. Sentence Structure 100%
7. Spellings 71%
8. Telephone Etiquette and Skills 100%


Test Statistics
# of Tests taken: 9316
# of Providers that have taken this test: 8838
# of Qualified Providers: 7873
Hourly Rate, minimum: -
Hourly Rate, average: $5.66
Hourly Rate, maximum: $30.00
% with billing assignments: 11%
Avg # of qualifications: 6.12
Avg oDesk Hours: 353
% working as independents: 5%


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