Certified Customer Service Consultant - Mostafa Farhan Haque - Bangladesh
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Mostafa Farhan Haque - Excellence, dedication, determination and above all your satisfaction. Mostafa Farhan Haque
Excellence, dedication, determination and above all your satisfaction.
$16.67/hour
Dhaka, Bangladesh (GMT+06:00)
  
Freelance Provider/Technical Writer
Ref: http://www.odesk.com/users/~~84bd444ee87776b2

Test ID: 817748 - Customer Service Test Score 4.60 out of 5 SUCCESS
Taken On: 10/12/2009, 18:56
 

Test Quick Facts
Exam Time 10/12/2009, 18:56
Test Score 4.60 out of 5 Absolute score based on % of correct answers
Percentile 92% Better than 92% of test takers
Rank 9-th Score Ranked 9-th across all test takers
Duration 17 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Creating Customer Service Strategy 100%
2. Customer Needs 100%
3. Customer Relationship Management 75%
4. Customer Service on the Internet 100%
5. Dealing with Difficult Customers 75%
6. Phone Etiquette 100%
7. Resolving Situations Arising out of Bad Customer Service 100%


Test Statistics
# of Tests taken: 289
# of Providers that have taken this test: 286
# of Qualified Providers: 272
Hourly Rate, minimum: -
Hourly Rate, average: $5.41
Hourly Rate, maximum: $12.60
% with billing assignments: 14%
Avg # of qualifications: 6.98
Avg oDesk Hours: 209
% working as independents: 7%


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