Certified Customer Service Consultant - Kristine K. - Philippines
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Kristine K. - Quality-oriented data entry specialist,Researcher,Accountant Kristine K.
Quality-oriented data entry specialist,Researcher,Accountant
$4.44/hour
Manila, Philippines (GMT+08:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~b6179cbac7818b91

Test ID: 827426 - Customer Service Test Score 4.50 out of 5 SUCCESS
Taken On: 10/18/2009, 05:50
 

Test Quick Facts
Exam Time 10/18/2009, 05:50
Test Score 4.50 out of 5 Absolute score based on % of correct answers
Percentile 84% Better than 84% of test takers
Rank 37-th Score Ranked 37-th across all test takers
Duration 20 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Creating Customer Service Strategy 86%
2. Customer Needs 100%
3. Customer Relationship Management 86%
4. Customer Service on the Internet 100%
5. Dealing with Difficult Customers 100%
6. Phone Etiquette 100%
7. Resolving Situations Arising out of Bad Customer Service 33%


Test Statistics
# of Tests taken: 295
# of Providers that have taken this test: 292
# of Qualified Providers: 277
Hourly Rate, minimum: -
Hourly Rate, average: $5.53
Hourly Rate, maximum: $12.60
% with billing assignments: 14%
Avg # of qualifications: 7.00
Avg oDesk Hours: 207
% working as independents: 7%


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