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Certified Help Desk Expert - Anita D. - United States
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Anita D. - DBA, Sys Admin,VPA,Helpdesk, Technical writer & Excel expert Anita D.
DBA, Sys Admin,VPA,Helpdesk, Technical writer & Excel expert
$6.67/hour
Palatine, United States (GMT-06:00)
  
Freelance Provider/System / Database Administrator
Ref: http://www.odesk.com/users/~~a0fffb0e9a3561a1

Test ID: 41460 - Help Desk Certification Score 3.25 out of 5 SUCCESS
Taken On: 12/11/2007, 19:56
 

Test Quick Facts
Exam Time 12/11/2007, 19:56
Test Score 3.25 out of 5 Absolute score based on % of correct answers
Percentile 93% Better than 93% of test takers
Rank 74-th Score Ranked 74-th across all test takers
Duration 22 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 67%
2. Help Desk Concepts 44%
3. Grammar and Spelling 88%
4. Customer Assistance 29%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 100%


Test Statistics
# of Tests taken: 1230
# of Providers that have taken this test: 1116
# of Qualified Providers: 607
Hourly Rate, minimum: -
Hourly Rate, average: $10.78
Hourly Rate, maximum: $80.00
% with billing assignments: 14%
Avg # of qualifications: 7.88
Avg oDesk Hours: 269
% working as independents: 6%


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