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Certified Help Desk Expert - Sergey Komkov - Russia
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Sergey Komkov - Head of Reliable Team Able to Finish Project in Time and within Budget Sergey Komkov
Head of Reliable Team Able to Finish Project in Time and within Budget
$16.67/hour
Tomsk, Russia (GMT+06:00)
  
Conteksoft LLC/Project Manager
Ref: http://www.odesk.com/users/~~2e10f18fcbfc1ec9

Test ID: 47158 - Help Desk Certification Score 2.90 out of 5 SUCCESS
Taken On: 01/07/2008, 09:46
 

Test Quick Facts
Exam Time 01/07/2008, 09:46
Test Score 2.90 out of 5 Absolute score based on % of correct answers
Percentile 73% Better than 73% of test takers
Rank 294-th Score Ranked 294-th across all test takers
Duration 17 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 50%
2. Help Desk Concepts 29%
3. Grammar and Spelling 88%
4. Customer Assistance 38%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 60%


Test Statistics
# of Tests taken: 1230
# of Providers that have taken this test: 1116
# of Qualified Providers: 607
Hourly Rate, minimum: -
Hourly Rate, average: $10.78
Hourly Rate, maximum: $80.00
% with billing assignments: 14%
Avg # of qualifications: 7.88
Avg oDesk Hours: 269
% working as independents: 6%


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