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Certified Help Desk Expert - Doreen Martel - United States
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Doreen Martel - Highly Qualified Article & Content Provider Doreen Martel
Highly Qualified Article & Content Provider
$25.00/hour
Medway, United States (GMT-05:00)
  
Affiliated Writers/Technical Writer
Ref: http://www.odesk.com/users/~~282dfb229d8b4d0a

Test ID: 55706 - Help Desk Certification Score 3.25 out of 5 SUCCESS
Taken On: 02/06/2008, 04:16
 

Test Quick Facts
Exam Time 02/06/2008, 04:16
Test Score 3.25 out of 5 Absolute score based on % of correct answers
Percentile 93% Better than 93% of test takers
Rank 74-th Score Ranked 74-th across all test takers
Duration 10 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 60%
2. Help Desk Concepts 60%
3. Grammar and Spelling 88%
4. Customer Assistance 63%
5. Computer Skills for Help Desk Operations 67%
6. Mathematical Skills for Help Desk Operations 33%


Test Statistics
# of Tests taken: 1252
# of Providers that have taken this test: 1116
# of Qualified Providers: 620
Hourly Rate, minimum: -
Hourly Rate, average: $10.83
Hourly Rate, maximum: $80.00
% with billing assignments: 14%
Avg # of qualifications: 7.89
Avg oDesk Hours: 270
% working as independents: 6%


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