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Certified Help Desk Expert - Morag B. - Egypt
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Morag B.
VIRTUAL ASSISTANT
$16.67/hour
Luxor, Egypt (GMT+02:00)
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~add6b150485fb091

Test ID: 68750 - Help Desk Certification Score 3.10 out of 5 SUCCESS
Taken On: 03/19/2008, 15:33
 

Test Quick Facts
Exam Time 03/19/2008, 15:33
Test Score 3.10 out of 5 Absolute score based on % of correct answers
Percentile 89% Better than 89% of test takers
Rank 104-th Score Ranked 104-th across all test takers
Duration 12 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 0%
2. Help Desk Concepts 50%
3. Grammar and Spelling 100%
4. Customer Assistance 50%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 60%


Test Statistics
# of Tests taken: 1006
# of Providers that have taken this test: 957
# of Qualified Providers: 572
Hourly Rate, minimum: -
Hourly Rate, average: $12.65
Hourly Rate, maximum: $166.67
% with billing assignments: 12%
Avg # of qualifications: 7.42
Avg oDesk Hours: 51
% working as independents: 94%


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