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Certified Help Desk Expert - Simonell G. - India
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Simonell G.
Data Entry, Research, Virtual Assistant, Support
$6.67/hour
Secunderabad, India (GMT+05:30)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~2bce940d8f1a13fe

Test ID: 7475 - Help Desk Certification Score 3.50 out of 5 SUCCESS
Taken On: 01/09/2007, 08:27
 

Test Quick Facts
Exam Time 01/09/2007, 08:27
Test Score 3.50 out of 5 Absolute score based on % of correct answers
Percentile 98% Better than 98% of test takers
Rank 15-th Score Ranked 15-th across all test takers
Duration 21 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Help Desk ConceptsHelp Desk Concepts 0%
2. Grammar and Spelling 100%
3. Customer Assistance 67%
4. Computer Skills for Help Desk Operations 88%
5. Mathematical Skills for Help Desk Operations 80%
6. Help Desk Concepts 57%
7. Telephone and E-mail Etiquette 20%


Test Statistics
# of Tests taken: 1006
# of Providers that have taken this test: 966
# of Qualified Providers: 572
Hourly Rate, minimum: -
Hourly Rate, average: $12.65
Hourly Rate, maximum: $166.67
% with billing assignments: 12%
Avg # of qualifications: 7.42
Avg oDesk Hours: 51
% working as independents: 94%


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