Certified Help Desk Expert - Kristina B. - United States
To know more about displaying this information in your profile, read online testing instructions and FAQ.
Kristina B. - Salesforce.com Administrator, Marketing Mgr., Sales Support Kristina B.
Salesforce.com Administrator, Marketing Mgr., Sales Support
$16.67/hour
Largo, United States (GMT-05:00)
  
Freelance Provider/System / Database Administrator
Ref: http://www.odesk.com/users/~~8e57101081f5ee7a

Test ID: 132928 - Help Desk Certification Score 3.10 out of 5 SUCCESS
Taken On: 07/09/2008, 05:31
 

Test Quick Facts
Exam Time 07/09/2008, 05:31
Test Score 3.10 out of 5 Absolute score based on % of correct answers
Percentile 64% Better than 64% of test takers
Rank 1268-th Score Ranked 1268-th across all test takers
Duration 20 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 40%
2. Help Desk Concepts 25%
3. Grammar and Spelling 71%
4. Customer Assistance 88%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 75%


Test Statistics
# of Tests taken: 4261
# of Providers that have taken this test: 3979
# of Qualified Providers: 2951
Hourly Rate, minimum: -
Hourly Rate, average: $6.72
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


View all Certified Help Desk Experts