Certified Help Desk Expert - Katherine R. - United States
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Katherine R. - Multi-talented English/French speaking assistant/writer/voice talent. Katherine R.
Multi-talented English/French speaking assistant/writer/voice talent.
$16.67/hour
Cutler, United States (GMT-05:00)
  
Freelance Provider/Consultant
Ref: http://www.odesk.com/users/~~4dbc51f9d35be5f3

Test ID: 143126 - Help Desk Certification Score 3.10 out of 5 SUCCESS
Taken On: 07/20/2008, 20:15
 

Test Quick Facts
Exam Time 07/20/2008, 20:15
Test Score 3.10 out of 5 Absolute score based on % of correct answers
Percentile 64% Better than 64% of test takers
Rank 1262-nd Score Ranked 1262-nd across all test takers
Duration 12 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 40%
2. Help Desk Concepts 56%
3. Grammar and Spelling 86%
4. Customer Assistance 50%
5. Computer Skills for Help Desk Operations 71%
6. Mathematical Skills for Help Desk Operations 75%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3968
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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