Certified Help Desk Expert - Jel T. - United States
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Jel T. - VERSATILE,Superb VA,Admin Support,Graphic Design,Web Developer,TRY ME! Jel T.
VERSATILE,Superb VA,Admin Support,Graphic Design,Web Developer,TRY ME!
$10.00/hour
Heiskell, United States (GMT-05:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~a84e0fd885de3ac8

Test ID: 149505 - Help Desk Certification Score 2.75 out of 5 SUCCESS
Taken On: 07/28/2008, 01:18
 

Test Quick Facts
Exam Time 07/28/2008, 01:18
Test Score 2.75 out of 5 Absolute score based on % of correct answers
Percentile 40% Better than 40% of test takers
Rank 2237-th Score Ranked 2237-th across all test takers
Duration 31 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 20%
2. Help Desk Concepts 33%
3. Grammar and Spelling 100%
4. Customer Assistance 57%
5. Computer Skills for Help Desk Operations 86%
6. Mathematical Skills for Help Desk Operations 20%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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