Certified Help Desk Expert - K Thompson - United States
To know more about displaying this information in your profile, read online testing instructions and FAQ.
K Thompson - help desk data entry consultant K Thompson
help desk data entry consultant
$10.00/hour
new york, United States (GMT-05:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~ae31efd266c0c8fc

Test ID: 160705 - Help Desk Certification Score 3.00 out of 5 SUCCESS
Taken On: 08/08/2008, 19:29
 

Test Quick Facts
Exam Time 08/08/2008, 19:29
Test Score 3.00 out of 5 Absolute score based on % of correct answers
Percentile 55% Better than 55% of test takers
Rank 1596-th Score Ranked 1596-th across all test takers
Duration 25 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 40%
2. Help Desk Concepts 50%
3. Grammar and Spelling 86%
4. Customer Assistance 62%
5. Computer Skills for Help Desk Operations 86%
6. Mathematical Skills for Help Desk Operations 20%


Test Statistics
# of Tests taken: 4239
# of Providers that have taken this test: 3959
# of Qualified Providers: 2934
Hourly Rate, minimum: -
Hourly Rate, average: $6.62
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 394
% working as independents: 7%


View all Certified Help Desk Experts