Certified Help Desk Expert - Barbara A. - United States
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Barbara A. - >Researcher, Editor and Typing/Data Entry Barbara A.
>Researcher, Editor and Typing/Data Entry
$18.89/hour
inkster, United States (GMT-05:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~e141dd47b14d3121

Test ID: 200513 - Help Desk Certification Score 3.10 out of 5 SUCCESS
Taken On: 09/18/2008, 06:11
 

Test Quick Facts
Exam Time 09/18/2008, 06:11
Test Score 3.10 out of 5 Absolute score based on % of correct answers
Percentile 64% Better than 64% of test takers
Rank 1262-nd Score Ranked 1262-nd across all test takers
Duration 12 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 40%
2. Help Desk Concepts 50%
3. Grammar and Spelling 83%
4. Customer Assistance 62%
5. Computer Skills for Help Desk Operations 100%
6. Mathematical Skills for Help Desk Operations 25%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3968
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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