Certified Help Desk Expert - David Fetterman - United States
To know more about displaying this information in your profile, read online testing instructions and FAQ.
David Fetterman
Technical & Marketing Writing and Editing Services
$22.22/hour
Santa Monica, United States (GMT-08:00)
  
Freelance Provider/Technical Writer
Ref: http://www.odesk.com/users/~~7b236943e8bcc201

Test ID: 226582 - Help Desk Certification Score 3.75 out of 5 SUCCESS
Taken On: 10/15/2008, 05:07
 

Test Quick Facts
Exam Time 10/15/2008, 05:07
Test Score 3.75 out of 5 Absolute score based on % of correct answers
Percentile 95% Better than 95% of test takers
Rank 154-th Score Ranked 154-th across all test takers
Duration 18 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 67%
2. Help Desk Concepts 67%
3. Grammar and Spelling 88%
4. Customer Assistance 62%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 100%


Test Statistics
# of Tests taken: 4239
# of Providers that have taken this test: 3959
# of Qualified Providers: 2934
Hourly Rate, minimum: -
Hourly Rate, average: $6.62
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 394
% working as independents: 7%


View all Certified Help Desk Experts