Certified Help Desk Expert - Erwin T. - Philippines
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Erwin T. - Database Design, Webmaster, Tester, Internet Research & Data Entry Erwin T.
Database Design, Webmaster, Tester, Internet Research & Data Entry
$8.89/hour
Batangas, Philippines (GMT+08:00)
  
Freelance Provider/Programmer / Developer
Ref: http://www.odesk.com/users/~~c69a713bebc6dc18

Test ID: 240046 - Help Desk Certification Score 3.40 out of 5 SUCCESS
Taken On: 10/28/2008, 15:04
 

  Test Quick Facts
Exam Time 10/28/2008, 15:04
Test Score 3.40 out of 5 Absolute score based on % of correct answers
Percentile 77% Better than 77% of test takers
Rank 928-th Score Ranked 928-th across all test takers
Duration 24 mins Maximum allowed duration for this test is 40 minutes


  Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 60%
2. Help Desk Concepts 43%
3. Grammar and Spelling 100%
4. Customer Assistance 75%
5. Computer Skills for Help Desk Operations 71%
6. Mathematical Skills for Help Desk Operations 40%


Test Statistics
 
# of Tests taken: 5228
# of Providers that have taken this test: 4856
# of Qualified Providers: 3678
 
Hourly Rate, minimum: -
Hourly Rate, average: $6.36
Hourly Rate, maximum: $35.09
% with billing assignments: 15%
Avg # of qualifications: 8.05
Avg oDesk Hours: 455
% working as independents: 7%


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