Certified Help Desk Expert - Lisa Burke - United States
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Lisa Burke - Administrative/Personal Assistant Pro. Lisa Burke
Administrative/Personal Assistant Pro.
$8.89/hour
Trenton, United States (GMT-05:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~600768d9a1f08ac2

Test ID: 248663 - Help Desk Certification Score 3.40 out of 5 SUCCESS
Taken On: 11/05/2008, 15:27
 

Test Quick Facts
Exam Time 11/05/2008, 15:27
Test Score 3.40 out of 5 Absolute score based on % of correct answers
Percentile 80% Better than 80% of test takers
Rank 670-th Score Ranked 670-th across all test takers
Duration 30 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 40%
2. Help Desk Concepts 50%
3. Grammar and Spelling 100%
4. Customer Assistance 67%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 75%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3959
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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