Certified Help Desk Expert - Kevin M. - United States
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Kevin M. - Technical Writer, Researcher, Data Entry, Office Management Kevin M.
Technical Writer, Researcher, Data Entry, Office Management
$11.11/hour
Cincinnati, United States (GMT-05:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~549784565ab9ae0e

Test ID: 26390 - Help Desk Certification Score 2.60 out of 5 SUCCESS
Taken On: 09/20/2007, 17:07
 

Test Quick Facts
Exam Time 09/20/2007, 17:07
Test Score 2.60 out of 5 Absolute score based on % of correct answers
Percentile 32% Better than 32% of test takers
Rank 2556-th Score Ranked 2556-th across all test takers
Duration 8 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 50%
2. Help Desk Concepts 22%
3. Grammar and Spelling 71%
4. Customer Assistance 62%
5. Computer Skills for Help Desk Operations 57%
6. Mathematical Skills for Help Desk Operations 60%


Test Statistics
# of Tests taken: 4239
# of Providers that have taken this test: 3959
# of Qualified Providers: 2934
Hourly Rate, minimum: -
Hourly Rate, average: $6.62
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 394
% working as independents: 7%


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