Certified Help Desk Expert - Danielle Darling - United States
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Danielle Darling - When I Sleep, I Dream Joomla! Danielle Darling
When I Sleep, I Dream Joomla!
$20.00/hour
Monticello, United States (GMT-05:00)
  
Freelance Provider/Website / Graphic Designer
Ref: http://www.odesk.com/users/~~b3d968f5b6ef272d

Test ID: 270848 - Help Desk Certification Score 2.60 out of 5 SUCCESS
Taken On: 11/17/2008, 18:32
 

Test Quick Facts
Exam Time 11/17/2008, 18:32
Test Score 2.60 out of 5 Absolute score based on % of correct answers
Percentile 32% Better than 32% of test takers
Rank 2574-th Score Ranked 2574-th across all test takers
Duration 15 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 50%
2. Help Desk Concepts 44%
3. Grammar and Spelling 75%
4. Customer Assistance 25%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 33%


Test Statistics
# of Tests taken: 4265
# of Providers that have taken this test: 3983
# of Qualified Providers: 2955
Hourly Rate, minimum: -
Hourly Rate, average: $6.68
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 396
% working as independents: 7%


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