Certified Help Desk Expert - Tricia S. - Philippines
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Tricia S. - EXCELLENT ENGLISH SPEAKING VIRTUAL ASSISTANT/RESEARCHER/WRITER Tricia S.
EXCELLENT ENGLISH SPEAKING VIRTUAL ASSISTANT/RESEARCHER/WRITER
$13.33/hour
makati, Philippines (GMT+08:00)
  
Freelance Provider/Technical Writer
Ref: http://www.odesk.com/users/~~058103c0f2800baa

Test ID: 293156 - Help Desk Certification Score 2.90 out of 5 SUCCESS
Taken On: 12/01/2008, 23:31
 

Test Quick Facts
Exam Time 12/01/2008, 23:31
Test Score 2.90 out of 5 Absolute score based on % of correct answers
Percentile 47% Better than 47% of test takers
Rank 1937-th Score Ranked 1937-th across all test takers
Duration 9 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 40%
2. Help Desk Concepts 38%
3. Grammar and Spelling 100%
4. Customer Assistance 25%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 75%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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