Certified Help Desk Expert - Stephan R. - United States
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Stephan R.
Career Assistant / 18 years of real world office experience
$10.00/hour
Flossmoor, United States (GMT-06:00)
  
Virtual Work Team/Consultant
Ref: http://www.odesk.com/users/~~0ffb444e8953afea

Test ID: 318476 - Help Desk Certification Score 3.10 out of 5 SUCCESS
Taken On: 12/22/2008, 08:18
 

Test Quick Facts
Exam Time 12/22/2008, 08:18
Test Score 3.10 out of 5 Absolute score based on % of correct answers
Percentile 64% Better than 64% of test takers
Rank 1264-th Score Ranked 1264-th across all test takers
Duration 16 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 50%
2. Help Desk Concepts 50%
3. Grammar and Spelling 100%
4. Customer Assistance 62%
5. Computer Skills for Help Desk Operations 71%
6. Mathematical Skills for Help Desk Operations 40%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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