Certified Help Desk Expert - Maurine B. - Philippines
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Maurine B. - Experienced PA/VA + Email Marketing + Data Entry Specialist Maurine B.
Experienced PA/VA + Email Marketing + Data Entry Specialist
$3.33/hour
Cagayan de Oro City, Philippines (GMT+08:00)
  
Freelance Provider/Consultant
Ref: http://www.odesk.com/users/~~4d13501d2a0a34b3

Test ID: 334738 - Help Desk Certification Score 2.90 out of 5 SUCCESS
Taken On: 01/05/2009, 16:29
 

Test Quick Facts
Exam Time 01/05/2009, 16:29
Test Score 2.90 out of 5 Absolute score based on % of correct answers
Percentile 47% Better than 47% of test takers
Rank 1941-st Score Ranked 1941-st across all test takers
Duration 25 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 60%
2. Help Desk Concepts 22%
3. Grammar and Spelling 100%
4. Customer Assistance 57%
5. Computer Skills for Help Desk Operations 71%
6. Mathematical Skills for Help Desk Operations 40%


Test Statistics
# of Tests taken: 4261
# of Providers that have taken this test: 3979
# of Qualified Providers: 2951
Hourly Rate, minimum: -
Hourly Rate, average: $6.72
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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