Certified Help Desk Expert - Silvia L. - Ireland
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Silvia L. - Software Tester/Data Entry specialist Silvia L.
Software Tester/Data Entry specialist
$4.44/hour
Dublin, Ireland (GMT)
  
Freelance Provider/System / Database Administrator
Ref: http://www.odesk.com/users/~~7646d7e59318a603

Test ID: 34290 - Help Desk Certification Score 2.50 out of 5 SUCCESS
Taken On: 11/10/2007, 12:00
 

Test Quick Facts
Exam Time 11/10/2007, 12:00
Test Score 2.50 out of 5 Absolute score based on % of correct answers
Percentile 25% Better than 25% of test takers
Rank 2842-nd Score Ranked 2842-nd across all test takers
Duration 23 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 20%
2. Customer Assistance 29%
3. Computer Skills for Help Desk Operations 62%
4. Mathematical Skills for Help Desk Operations 100%
5. Grammar and Spelling 86%
6. Help Desk Concepts 30%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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