Certified Help Desk Expert - Armida Villalobos - Philippines
To know more about displaying this information in your profile, read online testing instructions and FAQ.
Armida Villalobos - 10 Years Data Encoder/Researcher/Social Bookmarker/Link Building Armida Villalobos
10 Years Data Encoder/Researcher/Social Bookmarker/Link Building
$8.89/hour
olongapo, Philippines (GMT+08:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~6d901fd3fb7d62f1

Test ID: 346104 - Help Desk Certification Score 2.75 out of 5 SUCCESS
Taken On: 01/13/2009, 15:51
 

Test Quick Facts
Exam Time 01/13/2009, 15:51
Test Score 2.75 out of 5 Absolute score based on % of correct answers
Percentile 40% Better than 40% of test takers
Rank 2235-th Score Ranked 2235-th across all test takers
Duration 23 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 60%
2. Help Desk Concepts 33%
3. Grammar and Spelling 100%
4. Customer Assistance 50%
5. Computer Skills for Help Desk Operations 50%
6. Mathematical Skills for Help Desk Operations 40%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3968
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


View all Certified Help Desk Experts