Certified Help Desk Expert - Mavic B. - Philippines
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Mavic B. - Efficient, Trustworthy and Hardworking Virtual Solutions Manager Mavic B.
Efficient, Trustworthy and Hardworking Virtual Solutions Manager
$5.00/hour
Batangas, Philippines (GMT+08:00)
  
Cybersages Online Solutio.../Project Manager
Ref: http://www.odesk.com/users/~~c90785deed0155c0

Test ID: 350866 - Help Desk Certification Score 2.75 out of 5 SUCCESS
Taken On: 01/17/2009, 03:04
 

Test Quick Facts
Exam Time 01/17/2009, 03:04
Test Score 2.75 out of 5 Absolute score based on % of correct answers
Percentile 40% Better than 40% of test takers
Rank 2230-th Score Ranked 2230-th across all test takers
Duration 37 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 40%
2. Help Desk Concepts 62%
3. Grammar and Spelling 88%
4. Customer Assistance 29%
5. Computer Skills for Help Desk Operations 75%
6. Mathematical Skills for Help Desk Operations 0%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3959
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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