Certified Help Desk Expert - Lynn H. - United States
To know more about displaying this information in your profile, read online testing instructions and FAQ.
Lynn H. - Virtual Assistant/Human Resources/Data Services/Research Lynn H.
Virtual Assistant/Human Resources/Data Services/Research
$11.11/hour
Dixmont, United States (GMT-05:00)
  
Freelance Provider/Project Manager
Ref: http://www.odesk.com/users/~~0d6d452c239831bd

Test ID: 369936 - Help Desk Certification Score 2.50 out of 5 SUCCESS
Taken On: 01/30/2009, 17:36
 

Test Quick Facts
Exam Time 01/30/2009, 17:36
Test Score 2.50 out of 5 Absolute score based on % of correct answers
Percentile 25% Better than 25% of test takers
Rank 2847-th Score Ranked 2847-th across all test takers
Duration 23 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 60%
2. Help Desk Concepts 10%
3. Grammar and Spelling 100%
4. Customer Assistance 50%
5. Computer Skills for Help Desk Operations 50%
6. Mathematical Skills for Help Desk Operations 50%


Test Statistics
# of Tests taken: 4265
# of Providers that have taken this test: 3979
# of Qualified Providers: 2955
Hourly Rate, minimum: -
Hourly Rate, average: $6.68
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 396
% working as independents: 7%


View all Certified Help Desk Experts