Certified Help Desk Expert - Lisa S. - United States
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Lisa S. - Exceptional VA,blogger,poster & everything in between at ur service Lisa S.
Exceptional VA,blogger,poster & everything in between at ur service
$6.67/hour
Durant, United States (GMT-06:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~b792055ea5f628ec

Test ID: 390756 - Help Desk Certification Score 3.10 out of 5 SUCCESS
Taken On: 02/12/2009, 19:48
 

Test Quick Facts
Exam Time 02/12/2009, 19:48
Test Score 3.10 out of 5 Absolute score based on % of correct answers
Percentile 64% Better than 64% of test takers
Rank 1264-th Score Ranked 1264-th across all test takers
Duration 16 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Help Desk Operations 75%
2. Customer Assistance 38%
3. Grammar and Spelling 71%
4. Help Desk Concepts 67%
5. Mathematical Skills for Help Desk Operations 75%
6. Telephone and E-mail Etiquette 50%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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