Certified Help Desk Expert - Catherine Jordan - United States
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Catherine Jordan - The Doggist Catherine Jordan
The Doggist
$16.67/hour
Sandpoint, United States (GMT-08:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~25ae8b7ed829bae0

Test ID: 455863 - Help Desk Certification Score 3.40 out of 5 SUCCESS
Taken On: 03/24/2009, 20:57
 

Test Quick Facts
Exam Time 03/24/2009, 20:57
Test Score 3.40 out of 5 Absolute score based on % of correct answers
Percentile 80% Better than 80% of test takers
Rank 670-th Score Ranked 670-th across all test takers
Duration 33 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 67%
2. Good Helpdesk Practices 71%
3. Helpdesk Terminology 67%
4. Interpersonal Helpdesk Etiquette 57%
5. Technical Helpdesk Etiquettes and Skills 75%


Test Statistics
# of Tests taken: 4239
# of Providers that have taken this test: 3959
# of Qualified Providers: 2934
Hourly Rate, minimum: -
Hourly Rate, average: $6.62
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 394
% working as independents: 7%


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