Certified Help Desk Expert - Dion V. - Canada
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Dion V. - Call Center/Contact Centre/Customer Service/ Dion V.
Call Center/Contact Centre/Customer Service/
$16.67/hour
London, Canada (GMT-05:00)
  
PLCC/Project Manager
Ref: http://www.odesk.com/users/~~55eca5cde802f23f

Test ID: 470956 - Help Desk Certification Score 3.40 out of 5 SUCCESS
Taken On: 04/02/2009, 11:50
 

Test Quick Facts
Exam Time 04/02/2009, 11:50
Test Score 3.40 out of 5 Absolute score based on % of correct answers
Percentile 79% Better than 79% of test takers
Rank 675-th Score Ranked 675-th across all test takers
Duration 15 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 83%
2. Good Helpdesk Practices 75%
3. Helpdesk Terminology 67%
4. Interpersonal Helpdesk Etiquette 62%
5. Technical Helpdesk Etiquettes and Skills 56%


Test Statistics
# of Tests taken: 4261
# of Providers that have taken this test: 3979
# of Qualified Providers: 2951
Hourly Rate, minimum: -
Hourly Rate, average: $6.72
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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