Certified Help Desk Expert - Janet Gemberling - United States
To know more about displaying this information in your profile, read online testing instructions and FAQ.
Janet Gemberling - Creative Writing*Administrative*Voice Over* Janet Gemberling
Creative Writing*Administrative*Voice Over*
$8.33/hour
Arvada, United States (GMT-07:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~9ea1ed517e7d485f

Test ID: 472044 - Help Desk Certification Score 3.25 out of 5 SUCCESS
Taken On: 04/03/2009, 03:40
 

Test Quick Facts
Exam Time 04/03/2009, 03:40
Test Score 3.25 out of 5 Absolute score based on % of correct answers
Percentile 72% Better than 72% of test takers
Rank 956-th Score Ranked 956-th across all test takers
Duration 9 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 71%
2. Good Helpdesk Practices 67%
3. Helpdesk Terminology 62%
4. Interpersonal Helpdesk Etiquette 62%
5. Technical Helpdesk Etiquettes and Skills 62%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


View all Certified Help Desk Experts