Certified Help Desk Expert - Judith B. - United States
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Judith B. - Judith=Writer/Blog/Public Relations /VA Judith B.
Judith=Writer/Blog/Public Relations /VA
$8.24/hour
Gladwin, United States (GMT-05:00)
  
Freelance Provider/System / Database Administrator
Ref: http://www.odesk.com/users/~~ddb6ed36bc977865

Test ID: 474162 - Help Desk Certification Score 2.90 out of 5 SUCCESS
Taken On: 04/04/2009, 15:04
 

Test Quick Facts
Exam Time 04/04/2009, 15:04
Test Score 2.90 out of 5 Absolute score based on % of correct answers
Percentile 47% Better than 47% of test takers
Rank 1935-th Score Ranked 1935-th across all test takers
Duration 25 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 71%
2. Good Helpdesk Practices 70%
3. Helpdesk Terminology 50%
4. Interpersonal Helpdesk Etiquette 38%
5. Technical Helpdesk Etiquettes and Skills 57%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3968
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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