Certified Help Desk Expert - Jason B. - United States
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Jason B.
Web development, data entry, technical support, programming (java, c++
$11.11/hour
Winter Haven, United States (GMT-05:00)
  
Freelance Provider/System / Database Administrator
Ref: http://www.odesk.com/users/~~61a69af4baa804ea

Test ID: 483925 - Help Desk Certification Score 3.75 out of 5 SUCCESS
Taken On: 04/11/2009, 04:45
 

Test Quick Facts
Exam Time 04/11/2009, 04:45
Test Score 3.75 out of 5 Absolute score based on % of correct answers
Percentile 95% Better than 95% of test takers
Rank 154-th Score Ranked 154-th across all test takers
Duration 26 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 71%
2. Good Helpdesk Practices 71%
3. Helpdesk Terminology 62%
4. Interpersonal Helpdesk Etiquette 89%
5. Technical Helpdesk Etiquettes and Skills 78%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3968
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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