Certified Help Desk Expert - Teresa Schultz - South Africa
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Teresa Schultz - HTML/photoshop/writer Teresa Schultz
HTML/photoshop/writer
$11.11/hour
East London, South Africa (GMT+02:00)
  
Freelance Provider/Website / Graphic Designer
Ref: http://www.odesk.com/users/~~d962ea279c6e248c

Test ID: 498530 - Help Desk Certification Score 3.60 out of 5 SUCCESS
Taken On: 04/20/2009, 17:54
 

Test Quick Facts
Exam Time 04/20/2009, 17:54
Test Score 3.60 out of 5 Absolute score based on % of correct answers
Percentile 91% Better than 91% of test takers
Rank 279-th Score Ranked 279-th across all test takers
Duration 28 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 90%
2. Good Helpdesk Practices 80%
3. Helpdesk Terminology 43%
4. Interpersonal Helpdesk Etiquette 67%
5. Technical Helpdesk Etiquettes and Skills 78%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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