Certified Help Desk Expert - Kapildev B. - India
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Kapildev B. - Systems Architect/Project Manager /IA/UI, UX/Database Architecture Kapildev B.
Systems Architect/Project Manager /IA/UI, UX/Database Architecture
$16.67/hour
Bhavnagar, India (GMT+05:30)
  
Freelance Provider/Programmer / Developer
Ref: http://www.odesk.com/users/~~1de4b8575ba1014a

Test ID: 51747 - Help Desk Certification Score 2.50 out of 5 SUCCESS
Taken On: 01/24/2008, 13:10
 

Test Quick Facts
Exam Time 01/24/2008, 13:10
Test Score 2.50 out of 5 Absolute score based on % of correct answers
Percentile 25% Better than 25% of test takers
Rank 2842-nd Score Ranked 2842-nd across all test takers
Duration 19 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 50%
2. Help Desk Concepts 20%
3. Grammar and Spelling 86%
4. Customer Assistance 43%
5. Computer Skills for Help Desk Operations 50%
6. Mathematical Skills for Help Desk Operations 75%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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