Certified Help Desk Expert - Vikrant Vish - India
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Vikrant Vish - customer support specialist Vikrant Vish
customer support specialist
$5.56/hour
Hyderabad, India (GMT+05:30)
  
Freelance Provider/Consultant
Ref: http://www.odesk.com/users/~~fa5e173b2fcfaef5

Test ID: 525787 - Help Desk Certification Score 3.75 out of 5 SUCCESS
Taken On: 05/08/2009, 06:46
 

Test Quick Facts
Exam Time 05/08/2009, 06:46
Test Score 3.75 out of 5 Absolute score based on % of correct answers
Percentile 95% Better than 95% of test takers
Rank 154-th Score Ranked 154-th across all test takers
Duration 20 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 67%
2. Good Helpdesk Practices 80%
3. Helpdesk Terminology 80%
4. Interpersonal Helpdesk Etiquette 78%
5. Technical Helpdesk Etiquettes and Skills 71%


Test Statistics
# of Tests taken: 4261
# of Providers that have taken this test: 3979
# of Qualified Providers: 2951
Hourly Rate, minimum: -
Hourly Rate, average: $6.72
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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