Certified Help Desk Expert - Maia Kristine Lee - United States
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Maia Kristine Lee - VA/CSR SUPERSTAR Maia Kristine Lee
VA/CSR SUPERSTAR
$5.56/hour
NewYork, United States (GMT-05:00)
  
Freelance Provider/Consultant
Ref: http://www.odesk.com/users/~~50788a630577c4a7

Test ID: 598622 - Help Desk Certification Score 3.60 out of 5 SUCCESS
Taken On: 06/13/2009, 02:24
 

Test Quick Facts
Exam Time 06/13/2009, 02:24
Test Score 3.60 out of 5 Absolute score based on % of correct answers
Percentile 91% Better than 91% of test takers
Rank 278-th Score Ranked 278-th across all test takers
Duration 12 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 71%
2. Good Helpdesk Practices 62%
3. Helpdesk Terminology 62%
4. Interpersonal Helpdesk Etiquette 78%
5. Technical Helpdesk Etiquettes and Skills 88%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3959
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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