Certified Help Desk Expert - Buisness Solutions - India
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Buisness Solutions
Web Design and development With Graphic designing, Animation and Cad
$8.89/hour
Ludhiana, India (GMT+05:30)
  
Freelance Provider/Project Manager
Ref: http://www.odesk.com/users/~~ac1b7322d3b6ffe4

Test ID: 62649 - Help Desk Certification Score 2.50 out of 5 SUCCESS
Taken On: 02/29/2008, 08:29
 

Test Quick Facts
Exam Time 02/29/2008, 08:29
Test Score 2.50 out of 5 Absolute score based on % of correct answers
Percentile 25% Better than 25% of test takers
Rank 2839-th Score Ranked 2839-th across all test takers
Duration 22 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 40%
2. Help Desk Concepts 50%
3. Grammar and Spelling 75%
4. Customer Assistance 13%
5. Computer Skills for Help Desk Operations 67%
6. Mathematical Skills for Help Desk Operations 60%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3968
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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