Certified Help Desk Expert - Ritz J. - Philippines
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Ritz J. - Experienced Data Entry / Customer Service Assistant Ritz J.
Experienced Data Entry / Customer Service Assistant
$3.33/hour
quezon city, Philippines (GMT+08:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~1f5630db2b9f94c1

Test ID: 638404 - Help Desk Certification Score 3.60 out of 5 SUCCESS
Taken On: 07/05/2009, 09:36
 

Test Quick Facts
Exam Time 07/05/2009, 09:36
Test Score 3.60 out of 5 Absolute score based on % of correct answers
Percentile 91% Better than 91% of test takers
Rank 278-th Score Ranked 278-th across all test takers
Duration 29 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 71%
2. Good Helpdesk Practices 88%
3. Helpdesk Terminology 78%
4. Interpersonal Helpdesk Etiquette 60%
5. Technical Helpdesk Etiquettes and Skills 67%


Test Statistics
# of Tests taken: 4239
# of Providers that have taken this test: 3959
# of Qualified Providers: 2934
Hourly Rate, minimum: -
Hourly Rate, average: $6.62
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 394
% working as independents: 7%


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