Certified Help Desk Expert - Rodel B. - Philippines
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Rodel B. - Customer Service/Sales Representative/Telemarketer Rodel B.
Customer Service/Sales Representative/Telemarketer
$8.89/hour
Antipolo, Philippines (GMT+08:00)
  
Freelance Provider/Consultant
Ref: http://www.odesk.com/users/~~af70ed87c096a7aa

Test ID: 694141 - Help Desk Certification Score 3.25 out of 5 SUCCESS
Taken On: 08/04/2009, 15:56
 

Test Quick Facts
Exam Time 08/04/2009, 15:56
Test Score 3.25 out of 5 Absolute score based on % of correct answers
Percentile 72% Better than 72% of test takers
Rank 956-th Score Ranked 956-th across all test takers
Duration 29 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 29%
2. Good Helpdesk Practices 80%
3. Helpdesk Terminology 71%
4. Interpersonal Helpdesk Etiquette 56%
5. Technical Helpdesk Etiquettes and Skills 86%


Test Statistics
# of Tests taken: 4247
# of Providers that have taken this test: 3968
# of Qualified Providers: 2941
Hourly Rate, minimum: -
Hourly Rate, average: $6.61
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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