Certified Help Desk Expert - Nikko L. - Philippines
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Nikko L.
FAST! 80WPM Typing Speed, Cust Srvc Rep, Your All-in-One PROVIDER!
$4.44/hour
Pampanga, Philippines (GMT+08:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~47d8546d808f82a1

Test ID: 694837 - Help Desk Certification Score 3.60 out of 5 SUCCESS
Taken On: 08/05/2009, 01:14
 

Test Quick Facts
Exam Time 08/05/2009, 01:14
Test Score 3.60 out of 5 Absolute score based on % of correct answers
Percentile 91% Better than 91% of test takers
Rank 279-th Score Ranked 279-th across all test takers
Duration 38 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 86%
2. Good Helpdesk Practices 75%
3. Helpdesk Terminology 60%
4. Interpersonal Helpdesk Etiquette 75%
5. Technical Helpdesk Etiquettes and Skills 71%


Test Statistics
# of Tests taken: 4252
# of Providers that have taken this test: 3972
# of Qualified Providers: 2945
Hourly Rate, minimum: -
Hourly Rate, average: $6.67
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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